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What can I expect during my first facial?

First time? We can’t wait to get you glowing! Learn more about what to expect

How often should I get a laser facial?

Just like doing laundry, we believe in establishing a routine to maintain clean, bright, healthy skin. Our skincare experts will create a customized treatment plan to determine how often you should come in to help achieve your personal skin goals. For maintaining healthy, glowing skin we recommend signing up for our Laundry Club memberships designed to help you reach your skin goals.

What types of facials do you offer?

We offer various Laser facials each designed to target specific skin concerns. Learn more about our facials

Who performs the facials?

All Skin Laundry clinics are staffed with licensed healthcare professionals highly trained and overseen by our extensive team of qualified medical professionals including multiple board-certified dermatologists. Each and every Therapist and Laser Specialist receive rigorous and ongoing training on Skin Laundry protocols.

Can I receive laser facials during pregnancy and/or while I am nursing?

Yes! Our laser facials are safe to do during pregnancy and/or nursing. We always recommend that our pregnant/nursing clients consult and receive approval from their OB/GYN prior to receiving treatment. Please be sure to indicate on your medical intake form or let our medical professionals know if you are pregnant and/or nursing so that they can customize your treatment plan accordingly.

Who cannot receive a laser facial?

For contraindications to our Laser Facials please click here. If you are uncertain about any of the contraindications, please contact your preferred Skin Laundry Location.

How much is a laser facial?

Our goal is to make our laser facials as affordable as possible while delivering the highest level of care and results. Our Laundry Club memberships are designed to help you reach your skin goals and maintain them. Learn more here.

Do you treat minors?

Yes, we do offer treatments to minors who are at least 13 years of age. We do require that a parent or legal guardian book on their behalf. Valid photo ID is required for both parent/legal guardian and minor. Student ID + Birth Certificate or any government issued ID are valid proof of ID for minors.

What is your late/cancellation policy?

If you need to cancel or reschedule your appointment, we ask that you give us 12 hours notice or a £25 fee will be charged. If you arrive late, we’ll simply reduce your treatment time accordingly to avoid cutting the next client’s appointment short. However, if you are more than 5 minutes late you’ll be charged a £25 cancellation fee and will need to make a new appointment.You can cancel your appointment by signing into your account here selecting your name and navigating to “Appointments”.

What is your return policy?

Retail unused in their original packaging purchased at any Skin Laundry clinic or our online store (www.skinlaundry.com) may be returned for a full refund of original payment within 30 days with an original receipt. Unfortunately, Skin Laundry products purchased from other retailers are subject to the return policies of those retailers and will not be accepted by Skin Laundry.Please contact the retailer you purchased the product from if you need to make a return.Please note that Skin Laundry gift cards may not be returned and should be treated like cash. They cannot be replaced if lost or stolen, but they never expire. They cannot be redeemed for cash unless required by law.We practice a strict no refund policy on facials, bundles, and membership dues.

Why is a password required now for booking appointments?

We’ve updated our booking system so you can now manage your account, see your benefits online and many more exciting things to come! Please create an account to get you glowing!

Why do you require a credit card to book?

We require a credit card to guarantee your appointment however, your credit card will not be charged unless you fail to cancel more than 12 hours prior to the start of your appointment or are more than 5 minutes late for your appointment.

What type of memberships do you offer?

We offer three different levels of memberships each designed to help you reach your skin goals. Learn more here. During your first visit our team of skin experts will create a customized treatment plan with recommendation of which membership would best suit you.

Can I cancel or freeze my membership?

To cancel your membership, you must call or visit your local Skin Laundry clinic. Requests must be made 7 days in advance of the next billing date. Upon cancellation, you will immediately forfeit any remaining treatments or other benefits. You will not be refunded for any unused benefits.

How do I update my credit card information that is linked to my membership?

Please reach out to the clinic where your membership was signed up to update your payment information.

How are you protecting clients and staff during the COVID-19 pandemic?

Employee face covering

Our employees are required to wear masks while performing treatments in treatment rooms. Employees may choose to wear masks outside of treatment rooms if they wish.

Client face covering

Face coverings are not required upon entry to any of our Skin Laundry US clinics. Clients may choose to wear a mask if they wish.

General safety and hygiene guidance for employee and clients

• Stay home if you are sick.

• If you think you might have COVID-19 symptoms (fever, sore throat, fatigue, shortness of breath, dry cough), contact your health care provider and avoid clinic until you can confirm you have not contracted COVID-19.

• Frequently wash your hands with soap and water for at least 20 seconds. When soap and running water are unavailable, use an alcohol-based hand rub with at least 60% alcohol.

• Continue to disinfect surfaces with appropriate solutions and respect individuals’ personal space where possible.

  1. Hand sanitizer will be available upon entering the clinic.
  2. Please stay home if you are under local quarantine/isolation orders as defined by CDC and local health department/government.
  3. Our team will require all clients to review our COVID-19 consent form. Should you show any signs of sickness you will be kindly asked to reschedule your appointment.

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THE ZOE REPORT

It only takes 15 minutes to emerge from Skin Laundry's doors with a new and improved complexion.

BYRDIE

Go get this facial. It takes no time at all, and the results last for weeks.