Our staff will practice the following protocols:
If any of our team members have a temperature or show any signs of sickness they will be sent home.
Staff will wear masks at all times in the clinic. Therapist will also wear gloves during every treatment.
Our staff will be enforcing and practicing social distancing within our clinics.
Our staff will wipe down iPads, counters, door handles, beds, lasers, products touched/used after each use and will practice enhanced cleaning measures throughout the day.
We need your help following the below protocols for the safety of our staff and clients:
In order to reduce the number of clients in our clinics at a time, we recommend pre-booking your appointment. We will be limiting capacity in the clinic based on local government guidelines.
Skin Laundry will follow CDC recommendations, local health department, and/or government regulations in regards to requiring our clients to wear a face covering while inside the clinic. California & New York clinics will require clients to wear a mask while inside the clinic, regardless of vaccination status. If you’d like a mask, any of our clinic team members can provide you with a brand new one.
Our team will require all clients to review our COVID-19 consent form. Should you show any signs of sickness you will be kindly asked to reschedule your appointment.
You are under local quarantine/isolation orders as defined by CDC and local health department/government.
You have any COVID-19 related symptoms.
First time? We can’t wait to get you glowing! Learn more about what to expect here.
Just like doing laundry, we believe in establishing a routine to maintain clean, bright, healthy skin. Our skincare experts will create a customized treatment plan to determine how often you should come in to help achieve your personal skin goals. For maintaining healthy, glowing skin we recommend signing up for our Laundry Club memberships designed to help you reach your skin goals.
We offer various Laser facials each designed to target specific skin concerns. Learn more about our facials here.
All Skin Laundry clinics are staffed with licensed healthcare professionals highly trained and overseen by our extensive team of qualified medical professionals including multiple board-certified dermatologists. Each and every Therapist and Laser Specialist receive rigorous and ongoing training on Skin Laundry protocols.
Yes! Our laser facials are safe to do during pregnancy and/or nursing. We always recommend that our pregnant/nursing clients consult and receive approval from their OB/GYN prior to receiving treatment. Please be sure to indicate on your medical intake form or let our medical professionals know if you are pregnant and/or nursing so that they can customize your treatment plan accordingly.
Our goal is to make our laser facials as affordable as possible while delivering the highest level of care and results. Our Laundry Club memberships are designed to help you reach your skin goals and maintain them. Learn more here.
Yes, we do offer treatments to minors who are at least 13 years of age. We do require that a parent or legal guardian book on their behalf. Valid photo ID is required for both parent/legal guardian and minor. Student ID + Birth Certificate or any government issued ID are valid proof of ID for minors.
If you need to cancel or reschedule your appointment, we ask that you give us 12 hours notice or a £25 fee will be charged. If you arrive late, we’ll simply reduce your treatment time accordingly to avoid cutting the next client’s appointment short. However, if you are more than 5 minutes late you’ll be charged a £25 cancellation fee and will need to make a new appointment.
You can cancel your appointment by signing into your account here selecting your name and navigating to “Appointments”.
Retail unused in their original packaging purchased at any Skin Laundry clinic or our online store (www.skinlaundry.com) may be returned for a full refund of original payment within 30 days with an original receipt. Unfortunately, Skin Laundry products purchased from other retailers are subject to the return policies of those retailers and will not be accepted by Skin Laundry.
Please contact the retailer you purchased the product from if you need to make a return.Please note that Skin Laundry gift cards may not be returned and should be treated like cash. They cannot be replaced if lost or stolen, but they never expire. They cannot be redeemed for cash unless required by law.
We practice a strict no refund policy on facials, bundles, and membership dues.
We’ve updated our booking system so you can now manage your account, see your benefits online and many more exciting things to come! Please create an account to get you glowing!
We require a credit card to guarantee your appointment however, your credit card will not be charged unless you fail to cancel more than 12 hours prior to the start of your appointment or are more than 5 minutes late for your appointment.
We offer three different levels of memberships each designed to help you reach your skin goals. Learn more here. During your first visit our team of skin experts will create a customized treatment plan with recommendation of which membership would best suit you.
To cancel your membership, you must call or visit your local Skin Laundry clinic. Requests must be made 7 days in advance of the next billing date. Upon cancellation, you will immediately forfeit any remaining treatments or other benefits. You will not be refunded for any unused benefits.
Please reach out to the clinic where your membership was signed up to update your payment information.
Expert tips, special events, real results. Follow us on instagram for all the #justlaundered vibes.